Whether or not the death was sudden or expected, a funeral signifies the loss of a loved one and marks an important step in the grieving process. The funeral allows everyone to be aware that the deceased is no longer with us and to express their thoughts and feelings towards them.
Funerals are also an opportunity to get together with family and friends to share memories, celebrate life and find some comfort with each other. Their ritual, whether religious or secular, help relatives and friends cope better with their pain, and to focus on their lives and their future. They can be personalised to honour the loved one and demonstrate the importance they had to you.
When a death occurs, it is usual for people to be unsure of what to do. You may experience a sense of shock, disbelief or numbness. We will help support and guide you through the initial steps and provide advice on other things you may need to think about when a loved one passes.
What to do when a death occurs at home
If someone passes away at home, the first person to be contacted is the Doctor of the deceased. The Doctor or locum, will attend to confirm that the death has occurred. Once this is done, you need to contact Gateway to arrange the transfer of the deceased into our care. There is no hurry for this, if you want to spend quiet time with your loved one.
What to do when a death occurs at a hospital or aged care home
If a death occurs at an aged care home or a hospital, Gateway can be contacted by either yourself or the staff to arrange transfer of the deceased into our care.
Tell next of kin, family and friends
In our experience, you should also contact next of kin, family and friends that the death has occurred as their support will be invaluable to you at this time.
After having taken these practical steps, arrangements for the funeral service can be made at your convenience in either our facilities or your own home. Our team are available to assist you 24 hours a day, 7 days a week.
Check for any special wishes?
The first thing to do before you meet with us will be to check if the deceased had a pre-paid or pre-arranged funeral or left any information about their funeral in a Will. If they did not express any special wishes for their funeral, you will need to make decisions in their honour and with our help and guidance.
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